Frequently asked questions
The questions we get asked most, at the counter and on the phone. Not seeing yours? Call us at 819 243-4554 and a technician will answer.
What shipping methods are available?
Shipping is free across Canada on orders of $99 or more. In-store pickup is free, at 224 rue Bellehumeur in Gatineau, during opening hours.
When will my web order be ready?
Web orders are ready for pickup in two hours. We let you know as soon as yours is ready.
What payment methods do you accept?
Visa, Mastercard, Amex and Shop Pay. Payment is secure.
Can I return an item?
Yes, in store within 30 days of purchase, in the original packaging.
Do you repair appliances that were not bought from you?
Yes. We repair appliances bought from us or anywhere else, under warranty or not. Vacuums, espresso machines and coffee makers, all brands.
How long does a repair take?
We diagnose the problem and give you a quote before starting any work at all. No repair is carried out without your approval.
Is my manufacturer warranty honoured here?
Yes, in our own workshop: no shipping back to the factory, no middleman.
How do I find a part for my appliance?
Tell us the make and model, and send a photo if it is a part. We keep a parts inventory built over more than 35 years.
What are your opening hours?
Mon–Fri 9:30 am – 5 pm
Sat 9:30 am – 4 pm
Sun closed